FAQ
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are your store prices listed?
A: Our store prices are listed in US dollars (USD).
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores yet. We currently only sell online.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
International orders are subject to import taxes, duties, and customs fees that are applied once your shipment reaches the destination country. We cannot predict your specific fees. For more information on your country’s customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on how to pay these fees at delivery.
Q: Do I need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass savings directly to our customers and provide exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days to ship your product.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Q: How can I return and exchange my item?
A: We firmly believe in the quality of our products. That’s why we offer a risk-free 30-day money-back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply send it back to us and we will refund or exchange your product (your choice) within 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping fees are your responsibility. We do not provide return shipping labels.
⚠️ Also note that any returns sent without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours after payment. Please check your spam or trash folders as it may be there as well.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you want to cancel your order for any reason, please send us a message by going to the “Contact Us” page.
Q: What if I still need help?
A: That’s what we are here for. Please send us a message by going to the “Contact Us” page.